Frequently Asked Questions
Everything you need to know about shopping with Cleantra.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn garments with original tags attached. Please ensure items are free from makeup marks and scents to qualify for a full refund.
How do I determine my correct size?
Every product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.
Are your materials sustainably sourced?
Cleantra is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.